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Information

RESERVATIONS

Do I need a reservation to ride the shuttle?
Yes, reservations are required and can be made online up to 2 hours before shuttle departure time. If space is available you may show up last minute and pay the driver at the pickup location with a debit/credit card however it is important to note that a reservation is the only way to confirm your seat. Also, reservations for Bellevue, North Bend, Pangborn Memorial Airport, must be made, or the shuttle will NOT stop to pick up there). "Walk on" passengers may only pay for a one way. If you need a round trip reservation please make your reservation on-line or call the office, if needed, between 8am-5pm Monday through Friday for assistance.
How do I make a reservation for the shuttle?
Online - please click HERE. Phone - please call (509) 293-5773
How far in advance can I make a reservation?
You can make a reservation up to 6 months in advance.
What is the Refund Policy?
Fares are refundable (minus a $10 processing fee per person) if cancelled at least 48 hours prior to departure time. There are no refunds for cancellations made in less than 48 hours to departure time, as it blocks seats for other passengers.
What methods of payment are acceptable?
You can pay either with a credit/debit card on-line or by phone at (509) 293-5773.
Can you pick up or drop off at a location in Wenatchee or Seattle that are not listed above?
It depends, please contact our office (509) 293-5773 for information.

DELAYED FLIGHTS

What if my flight is delayed?
Wenatchee Valley Shuttle firmly follows departure times and cannot delay passengers by waiting for those affected by airline delays and cancellations (due to weather, over- bookings, etc.). If your flight is delayed or cancelled, please contact the office as soon as possible to see if there is room for you to ride the next departing shuttle.
How long does it take to get from Wenatchee to Seatac airport?
It takes approximately 3 hours, including our 7-10 minute restroom break in Easton. During winter months plan on it taking an additional 15-30 minutes depending on weather and road conditions.

PICK-UP AND DROP-OFF LOCATIONS (MAPS ON HOME PAGE)

Do you do home pick ups?
Yes, occasionally we will do a Home/Hotel/ nursing home pick up at an additional charter rate of $20 (each way, if you are travelling round trip and needing a drop off as well) for a location in the Wenatchee valley. We offer this mainly for people with extenuating circumstances. This takes extra time for the driver and vehicle expense. If this service is needed for your travel please contact our office for booking.

CHARTER SERVICES

Can I charter an entire shuttle?
Yes, we provide charter services for any occasion: weddings, concerts, large group trips, wine tours, ball games, conventions and more! Please contact our office for information specific to your group’s travel needs.

PASSENGER RULES

Pet Policy:
Dogs and cats are allowed to ride in the back of the shuttle/trailer in carriers. Pet fare is $20 each way.
Objectionable Passengers:
Wenatchee Valley Shuttle reserves the right to refuse to transport persons under the influence of drugs or alcohol, or who lack acceptable hygiene, or whose conduct or behavior may be objectionable to other passengers, or when the company determines an individual has been disruptive, combative and/or threatening to a Wenatchee Valley Shuttle owner, employee and/or other passengers. The carrier also reserves the right to refuse carriage of any materials that the carrier considers unsafe and not in the best interest of the passengers.
Scheduled Maintenance:
Carrier will not be liable for delays caused by accidents, breakdowns, bad conditions of roads, snow storms or other conditions beyond the control of the carrier and does not guarantee arrival at, or departure from, any point at any specific time. The time schedules provided are schedules the carrier endeavors to maintain, but does not guarantee to be able to do so at all times due to conditions listed above and others.
Baggage/Luggage Allowances:
Passengers are allowed two bags per person from ranging in size from a carry on to an extra-large suitcase. There is a $10 charge for each additional piece of luggage over two pieces. We can also carry larger items such as bicycles, packages, materials, etc. at an additional cost, and must be reserved ahead of time. All baggage and other materials to be carried in or on a motor vehicle is subject to inspection for the safety and comfort of all passengers. Materials not allowed on the shuttle for transportation include, but are not limited to, the following items:
  • Articles whose transportation as baggage are prohibited by law or regulation
  • Fragile or perishable articles
  • Articles whose dimensions exceed the size limitations in the company's filed tariff
  • Packages, bags, or parcels that are leaking
  • Firearms
  • Articles that have foul or obnoxious odors
  • Items that cause annoyance, discomfort, or harm to persons or property
Children:
Small children under 8 years of age must be accompanied by an adult. Children less than 8 years old must be restrained in child restraint systems, unless the child is four feet nine inches or taller. A child who is eight years old or older, or four feet nine inches or taller, must be properly restrained either with the motor vehicle's safety belt or an appropriately fitting child restraint system. When a child restraint system is required the parent must provide and install their own car or booster seat, for safety. It is required by our insurance that all occupants, including children, must wear seat belts at all times while the shuttle is in motion.
Fares:
Fares range by city pair (see our Fares section) priced per person regardless of age. All taxes and costs are included in the price. Round trip fares (when booked in a single reservation) are priced $5 off the doubled one way fare. To better help families and groups, when booking more than two people in the same reservation, each person after the second receives 20% off. A 3.5% processing fee applies to all reservations made with a credit card.
Refunds:
Fares are refundable (minus a $10 processing fee, per person, if cancelled at least 48 hours prior to shuttle departure. Customers who fail to show up by the scheduled departure time of their reservation at the designated pick-up point or who have not cancelled or changed their reservation at least 48 hours prior to that time are not eligible for a refund. Refunds will be made if the cancellation or change was caused by an airline delay or cancellation, minus the $10 processing fee.
Holidays Observed:
The shuttle will not run on Thanksgiving or Christmas Day.
Lost Items:
Items left by guests that are recovered will be retained for 7 days. Please contact the office at (509) 293-5773 to reclaim them.

SeaTac Airport Discount Accommodations

Passengers who ride the shuttle to or from SeaTac Airport are eligible to receive 20% off one room at your choice of Red Roof Inn or Sleep Inn. This is perfect for passengers flying out early in the morning or who are arriving late, past our shuttle times. Each of these hotels offer a courtesy shuttle to and from SeaTac Airport. A discounted room is valid only in conjunction with a confirmed Wenatchee Valley Shuttle reservation.

Red Roof Inn
16838 International Blvd, Seattle, WA 98188
In order to receive your 20% discount use Corporate account number VP+ 621787. Provide this number when making your reservation through their front desk 206-248-0901 or central reservations 800-Red-Roof.
Sleep Inn
20406 International Blvd, SeaTac, WA 98198
In order to receive a 20% discount contact their front desk directly at 206-878-3600 and advise them you are calling to book a room with the Wenatchee Valley Shuttle discount.